What service!

Bob Evans is one of our favorite places to eat for many reasons. The main reason is that the 4 of us can eat for under $15 most days. They have great kids meals choices and you can get breakfast or dinner at night. Recently we went to Bob Evans for dinner. When we arrived the parking lot was empty and there was a sign on the door that said they were temporarily closed. We were heartbroken as we were all hungry for some good breakfast. Not to mention, Zachary was starving and couldn't understand why he was being put back in a carseat rather than in a high chair with food in front of him. As we were preparing to leave, out came the manager. They were just reopening after having a car drive through the front of the building that morning. They had replaced the walls, painted, and you couldn't hardly tell that anything ever happened (except for the bushes that were taken out in the front of the building!)

When we finished our meal and I paid the bill, there was one of those internet surveys on the bottom of our receipt. I came home and filled it out that evening. Our food was great, but the service left alot to be desired (especially since we were the only ones there). I wasn't openly complaining, just answering their questions. Today a letter arrived in the mail with two $5 coupons and an apology for our recent bad service. I laughed and thought, gosh they actually do care.

BOY do they! About an hour after my mail arrived, I received a phone call from the Avon Bob Evans manager, who happened to be the one who opened the doors for us. He wanted to apologize and make sure that corporate Bob Evans had sent us out coupons. He knew exactly who we were (the family with the red headed baby), and said that he was going to follow up with our server. I told him it really wasn't that big of a deal, but that I was just answering the questions. "I hope you will come back and see us" he finished with. Of course we will be. More companies need to learn how to treat their customers like Bob Evans did!